Shipping & Delivery
How we get your labels and signage to you, turnaround times, delivery options, and tracking.
Production turnaround
Because you lay the job out yourself in our online designer, there is no artwork setup and no proofing back-and-forth, which is what normally takes the days. Your job goes to the machine as you drew it.
The timeframes below are what we aim for on a typical order. They are a guide to help you plan, not a guarantee. If something is going to run late, we’ll let you know.
Orders under $200
We aim to dispatch within 48 hours.
Switchboard labels, traffolyte plates, compliance ID tags and general signage, the everyday jobs that go straight from the designer to the machine.
Orders $200 and over
We aim for 3–5 business days.
Bigger runs need scheduling around the machines, and metal work takes longer to cut and finish than plastic.
Large orders
Talk to us first.
For a large or unusual job, give us a call or send the details through and we'll confirm a realistic timeframe before you order, rather than you finding out afterwards.
These are the windows we aim for, not guaranteed delivery times. Most orders land inside them, but workload, stock and machine time can push a job out, if yours is running late we’ll tell you rather than leave you wondering. Order value is the rough total in your cart. Business days are Monday to Friday, excluding Victorian public holidays, and the clock starts when your order is placed, or when you approve a proof if one is needed.
Need something faster than the above? If we can fit it in, we will. See rush orders in the FAQ.
Where we deliver
We deliver Australia-wide, including metropolitan, regional, and remote areas. International deliveries are by exception only, contact us for an individual quote.
Shipping methods & carriers
We use the most reliable carriers available so your order arrives in mint condition:
- Australia Post Express Post: our default for small parcels under 3 kg. 1–2 business days within the Express Post network.
- TOLL Priority: used for larger parcels and same-state metro deliveries. Premium next-business-day service.
- Couriers Please: used for select metro deliveries.
The exact carrier is selected automatically based on parcel size, weight, and your delivery postcode. You'll see the carrier and delivery method on your dispatch email.
Shipping rates
Most small orders ship under our flat-rate structure; larger or heavier orders are quoted live at checkout using current Australia Post rates.
| Service | Delivery time | Cost |
|---|---|---|
| Standard Parcel: Australia-wide, < 3 kg | 2–6 business days | $18.00 + GST flat rate |
| Express Post: Australia-wide, < 3 kg | 1–2 business days | $22.00 + GST flat rate |
| Bulky / heavy items (> 3 kg) | 2–6 business days | Calculated live at checkout |
| Pickup: from our Thomastown showroom | Available when ready | FREE |
Rates above are indicative for typical orders. Final shipping cost is shown at checkout based on your delivery postcode and order weight.
Tracking your order
Once your order ships, we email you the tracking number and a link to follow it through to delivery. You can also see live status on your My Orders page when signed in.
Pickup orders trigger an SMS or call when they're ready to collect.
Insurance
If you've selected transit insurance and your order arrives damaged, contact us immediately and we'll replace it as a priority.
Delivery to homes & apartments
Yes, we deliver to residential addresses. Express Post only for residential delivery, since these services attempt re-delivery and offer secure tracking. We always recommend delivery to a business address where someone can sign for the parcel.
Delays beyond our control
While we hit our turnaround times the vast majority of the time, factors outside our control, carrier delays, weather events, public holidays, supplier shortages, can extend delivery times. If your order is delayed once it's left our factory, please contact the carrier directly using your tracking number, or reach out to us and we'll help.
International orders
We mostly only accept orders for delivery within Australia. If you need international shipping, email info@etchly.com.au with your requirements and destination, we'll see what we can do. Charges depend on Australia Post's international rates and won't fall under the standard flat-rate structure. If you have your own international carrier (TNT, DHL, FedEx) we can ship using your account.
Contact us
For any shipping-related question, please get in touch or call (03) 9465 7631.